This instructor-led, live virtual ITIL Foundation Review is suitable
for anyone who needs to prepare for the official ITIL Foundation
certification
exam. The one-day course provides an overview of
the IT Service Management Lifecycle, the five lifecycle stages and the
26 processes and four functions.
BENEFITS OF PINK ONLINE LEARNING
- No travel required – reducing the actual cost of training (no airfare, hotel or lost travel days)
- No distractions – learn where you feel most comfortable, where you
may not be distracted by others that a classroom setting can bring
- Downloadable course material available weeks before the class –
review and familiarize yourself with the course material so you are
ready to go
- Live instructor with whom you can interact and raise your virtual hand to ask questions
- Receive full access to course materials for thirty (30) days after the course ends
WHAT YOU WILL LEARN
- What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
- ITIL’s key concepts, definitions and objectives
- ITIL’s “service-driven lifecycle” approach, and the structure,
components, processes and functions of the five core ITIL books. For
each of the five core books and the related processes and functions, the
course provides:
- A high level description of the main activities, goals and benefits
- Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
- Key metrics and management reporting
WHO SHOULD ATTEND & PREREQUISITES
The ITIL Foundation Review is suitable for anyone wanting a review
before taking or retaking the ITIL Foundation certification exam.
There are no mandatory prerequisites. Work experience in IT services is recommended.